Procedures

There are five options available for our customers who would like to return a product -

1. Exchange

If a product is unsatisfactory, we can offer to exchange it for another one (i.e. a different size or colour etc) or another product of the same value. Proof of purchase is required in order to get an exchange. Please note, as mentioned above, products returned or exchanged must be in a resalable condition with packaging intact and all labels etc returned with the item, also exchanges are not available on items of apparel that have been worn, except where the product is deemed faulty.

2. Money Back Guarantee

Our money back guarantee is a key aspect of our business. If a customer has proof that they purchased the goods from our website within the last 12-months, and providing we cannot repair or replace the item, they may obtain a refund.

3. Credit Note

The issuing of credit notes provides an alternative to a refund or exchange. These credit notes can be used to purchase anything from the nzoactive.co.nz online store. Credit notes can not be exchanged for cash and will not be generated for amounts less than $5.00.

4. Repairs

If the returned product is still under warranty then the repair will be at our expense. If the product is out of warranty, then we can still have the product repaired, however, the cost of the repair will be charged to the customer.

5. Nzo products are guaranteed against failure or defect for 12 months after purchase.